Privacy Policy

This Privacy Policy explains how PorchLight Home Services ("PorchLight," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our websites, applications, and services. By using PorchLight, you agree to the practices described here.

1. Information we collect

We collect the following categories of personal information:

• Identity and contact data — your name, email address, phone number, and account credentials.
• Property and service data — the address where work is performed, job details, photos you upload, and scheduling preferences.
• Payment data — billing details processed through our third-party payment processor. We do not store full card numbers on our own systems.
• Usage and device data — pages viewed, actions taken, IP address, browser, and device information, collected through cookies and analytics.

2. How we use your information

• Create and manage your account.
• Match you with contractors and facilitate bookings and payments.
• Provide customer support, guarantees, and dispute resolution.
• Send service-related messages and, where you have opted in, our monthly newsletter.
• Improve and secure the platform, and comply with legal obligations.

3. How we share your information

We share personal information only as needed to provide the service. This includes sharing the relevant job details and property address with the contractor assigned to your job, and sharing payment data with our payment processor. We also use trusted service providers for hosting, analytics, and communications, who are bound to use the data only on our behalf. We may disclose information when required by law. We do not sell your personal information.

4. Cookies and analytics

We use cookies and similar technologies, including product analytics, to operate the site, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. Data retention and security

We retain personal information for as long as your account is active and as needed to provide the service, resolve disputes, honor guarantees, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain uses. You can update your account details at any time and unsubscribe from marketing emails using the link in each message. To exercise any of these rights, contact us using the details below.

7. Children's privacy

PorchLight is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, communicated to you.

9. Contact

Questions or requests about your privacy? Email us at support@porchlighthomeservices.com.